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NEW PODCAST: The importance of communication in critical times

EXCLUSIVE INTERVIEWS: Brian Fabbri and David Wyss speak to SSON

See our CRISIS CONTENTS PAGE for much more

Today on the Shared Services & Outsourcing Network (SSON)

PODCAST: DHL's Carl Barnes reveals some quick A/P and Credit & Collections wins which could be emulated by your own organization - and looks at the UK's Late Payment Act and its great oppportunities for ensuring prompt payment from your debtors.

Elsewhere on SSON:

EXCLUSIVE INTERVIEW: Federal Reserve Bank of Dallas Chief Economist Michael Cox
PODCAST: Opportunities and obligations for Credit & Collections during the economic crisis
HR Outsourcing in China and India

NEW FREE TOOLS & TEMPLATES:

Get inspired with a SAMPLE BUSINESS CASE - and Accenture's white paper on BUILDING SHARED SERVICE CENTERS.


	Centralization, cost-reduction and business continuity at Cummins Business Services Willy Smets, Regional IT Leader, Cummins Europe & Africa

Check out LawScribe's Mark Ross on Offshore Legal Outsourcing: the Ethical Implications. Click here for more information.

Latest audio presentation

Taking Balanced Scorecards, Dashboards And Metrics To The Next Level With Analytics
Arthur Skipitaris
Australia Post

Presenting at the 11th Annual Shared Services APAC 2008, Arthur Skipitaris outlines what to measure, how, and what to do with it; and how interpreting and using data can improve business behaviour and quality, and demonstrate the value of shared services.

Insight, advice, wit and charm from our regular bloggers

Smarter and smaller: banks bank on BPO

I am delighted to introduce a long time industry friend, and one of the pioneering executives in the world of financial services BPO Michael Koontz. Michael has spent most of his career (14 years, in fact) helping steer... (read more)

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New Shared Service/Support Centre in Halifax

New Shared Service Support Centre in Halifax Victoria Amaral Associate Vice President, Operations Shared Services (contract) Royal LePage Relocation Services, a Brookfield Company victoria_amaral@sympatico.ca Hi there, I'm proceeding with launching a shared service support centre... (read more)



		The financials of outsourcing Bob Cecil, Executive Director Business & Financial Processes Practice, EquaTerra

		The value of change management, leadership and learning in shared services and outsourcing Calvin Yee, Accompli Group

» All News

Wednesday, November 19, 2008
Remodeling HR at Home Depot: After Cutting 1,200 HR Jobs, the Retailer's Leaders Found That Less May Be More.(Strategic HR)(The Home Depot Inc.)

Wednesday, November 19, 2008
OpenSpan and TIBCO Team on Desktop Integration

Wednesday, November 19, 2008
Avnet Technology Solutions Expands Its OneTech(TM) Managed Services withHosted SharePoint Offering

Wednesday, November 19, 2008
Cordys and AOMi Enter Into SaaS Partnership

Wednesday, November 19, 2008
NCR Launches Next Generation Self-Service Management

» All Articles

	Roundtable: Getting Your Strategy Right From the Start Ensuring a smooth shared services journey right from Day One

	8 Ways IT can Weather the Economic Storm Advice for CIOs to mandate more IT services in an age of tightening budgets

	Award-Winner Interview: John Gregory, Kellogg's SSC The first in a new series investigating what makes a Shared Services Excellence Award Winner

	Q&A: Roy Cartwright, Caterpillar Enabling a smooth implementation of HR shared services

	Roundtable: Offshore Outsourcing - Can We Have Our Cake And Eat It? An investigation into the global impact, consequences and future of the offshore outsourcing trend

» All Events

The 8th Annual Shared Services and Outsourcing Exchange 2008
Think Exclusive, Think Executive, Think Exchange
November 24 - 25, 2008 * Hanbury Manor Golf and Country Club, London, UK

Training Course: Shared Services Centres
A step by step guideline to establish and evaluate the advantages of SSCs
November 24 - 27, 2008 * Venue to be confirmed, Dubai, UAE

BPO North Asia
Flattening the World - Unlocking the BPO Potential in Asia
December 02 - 03, 2008 * Grand Mercure Hongqiao, Shanghai, China

5th HR Shared Services Summit
Driving Efficiency and Innovation While Maximizing HR’s Value to the Business
December 08 - 10, 2008 * The Omni Hotel at CNN Center, Atlanta, GA

Shared Services Eastern Europe
Combat attrition, win the war on talent and drive added value in Shared Services Central and Eastern Europe
January 20 - 23, 2009 * Sheraton Hotel, Krakow, Poland