Podcasts
The Shared Services and Outsourcing Network (SSON) is devoted to providing business services professionals with the most insightful podcasts on shared services and outsourcing. Whether at the office, at home or on the move, our audio archive provides fun and educational lessons from industry leaders as they open up about the industry. The Shared Services and Outsourcing Network podcast series can be accessed through the website or on iTunes.
Exploring the Role of GCCs in Talent Development and Value Creation
March 26 by Sally FletcherAkhilesh Kohli, GBS APAC Head at Philips, shares how the organization prioritizes upskilling, innovation, and collaboration.
Cost is Back! Quick-Wins & New Strategies for Cost Saving
March 05 by Sally FletcherCost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. But, cost is now back!
5 Trends Set To Transform Accounts Receivable
February 26 by Sally FletcherIn SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area.
The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI
February 20 by Sally FletcherWelcome back to a brand-new season of SSO Next. This season we’re talking to GBS C-Suite and global leaders about topics dear to their heart. Opening the series is Eckard Eberle, CEO, Siemens Global Business Services.
GBS Careers Corner: Helen Emmett on proving your leadership potential and taking advantage of unpopular tasks
February 02 by Sally FletcherIn this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian.
The Big Shared Services Trends For 2024!
December 19 by SSON EditorIn the latest SSONext podcast, Sally Fletcher welcomes Phil Searle, CEO of Chazey Partners, on the show.
How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions
November 20 by Sally FletcherIn this week’s episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions.
Exploring The Vast Potential Of GBS With Herbalife
October 30 by Sally FletcherThis week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on “the art of the possible” in GBS.
Visibly Productive & Highly Influential: How AI is Reshaping Finance Roles
October 25 by Sally Fletcherin this episode we discuss how you can introduce Artificial Intelligence into the audit function, and how this concept is about enhancement of human skill not its displacement. We'll cover how this can ultimately make the finance function more productive and a true engine behind the organisation.
GBS Careers Corner: Leigh Nicholson on GBS and The Art of the Possible
September 26 by Sally FletcherThis week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consultancy to Global business services. We discuss the incredible possibilities that can be achieved wit
How To Achieve Award Winning Customer Centricity In Your GBS
September 11 by Sally FletcherIn this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tr
AI Unleashed: Transforming Global Business Services With Generative AI
September 08 by Sally FletcherIn this podcast, Phil Searle, CEO, Chazey Partners discusses the opportunities Generative AI can provide for GBS, the risk factors that people need to take into account, and the process that are most suited for Generative AI...